On being a member
As laid out in the co-op's membership
policy it is a requirement of membership that members abide by and co-operate
with the co-op policies. This is particularly relevant to allocating rooms in
shared housing where the co-op wishes to give existing members choice in
selecting tenants for vacancies within their households.
Failure to co-operate with the
allocation procedure, e.g. not arranging for applicants to visit the house,
extends the homelessness of waiting list applicants and is therefore a serious
breach of co-op rules.
Members are required to:
- Pay their rent in advance
- Keep the interior of the premises in a
good and clean condition and to decorate the internal areas.
- Pay the utility bills (water rates,
gas & electricity) to the respective companies as and when the bills are due.
(For additional information see Membership Policy)
Rents are charged weekly.
All new tenants must pay one week’s rent in advance in addition to a refundable deposit of
Housing benefit claimants must submit
proof of housing benefit claim. Mace will monitor Housing Benefit Applications
and If no payment is received after 28 days.
a) The Rent officer will contact Housing
b) The Rent officer will write to the
member informing him/her of the arrears/eviction procedure.
Tenants must chase their own benefit
It is essential that housing benefit
must be paid directly to Mace.
Tenants must provide proof of income,
which may include bank statement if required.
If a bank dishonours a tenant's cheque,
the tenant will be required to pay the rent in cash within 7 days. Mace will
retain dishonoured cheques until full payment is received.
Mace may assign debt collectors to
collect the arrears as a last resort. (For additional information see Rent &
Arrears Policy and procedures)
Repairs and Maintenance
Members should ring or write to the
office outlining as clearly as possible the problem.
Workers will record the date and problem
in the daybook for the attention of the maintenance worker unless it is an
emergency in which case the worker taking the call will deal with it if the
maintenance worker is not in the office.
Mace considers the following to be
emergencies: gas leaks, explosions, break-ins, leaking roof /pipes where
electricals are affected or causing dangerous structural damage, damage caused
by harassment, electrical fault leading to loss of electricity, unforeseen
dangerous structural damage, blocked toilet that presents a serious and urgent
In the above cases, Mace will call out
contractors to make the premises safe within 24 hours - however the repairs may
If damage has been caused by tenant's
negligence, Mace may not undertake to carry out any repairs but will only make
the property safe.
Out of office hours - in the case of an
emergency the member may call out a contractor and they will be reimbursed
provided the office has been informed within 24 hours and the Maintenance
Worker/ Management Committee assesses the case as one of emergency. Contractors
must be from the co-op's approved list.
Mace defines the following as urgent
repairs: - lack of hot water, leaking roof, blocked drain, leaking
toilet/cistern/supply pipe, essential electrical work, seriously leaking
overflow, burst pipes.
Mace aims to have the repair carried out
within 4 working days dependent upon the member arranging access.
Mace aims to carry out these repairs
within one month. (For additional information see Repairs & Maintenance Policy)