(Skills Empowerment and Advisory Project) is
training programme designed specifically for the unemployed or low income
earners and others interested in pursuing a career in Housing Management. The
programme involves classroom lectures, simulation exercises and hands-on, work
The key objectives of the project are:
Empowering participants and directing them to employers who need their skills
Filling skills gaps in the Housing Sector
Helping to regenerate communities
Providing practical on the job training in various areas of Housing Management
Promoting Economic Independence
is a list of the courses currently offered under SEAP:
Rental Income Collection and Management
The main objective of this course is to prepare
students for employment as rent officers in social housing sectors and beyond.
Topics covered include:
Rental income and its importance
Rent Department functions and personnel
Methods of Rent Payment
Rent Collection Targets and Performance Monitoring
Computerised Rent Accounting Systems
Welfare Benefits Equation
Rent Arrears Management
Repairs and Maintenance Administration
Customer Care / Service
Good repairs provision is one of the most important services provided by a
social landlord and the most highly valued and relied on service by tenants. It
is important that staff have the right skills to be able to identify when and
what repairs are needed, and how to write accurate reports.
This course will provide an introduction to the repair and maintenance function
of social landlords. Against a background of the legal framework, delegates will
gain an understanding of the landlordís responsibilities and the tenantís rights
Project Management in the Housing Sector
This course will enable students to manage housing projects more effectively /
contribute more positively to project teams, through the application of a
systematic project framework and the use of helpful project tools and
The course covers Bids, Payment Contracts, Design, Resource Planning,
Procurement, Construction and Owner Occupancy.
will equip students with the knowledge, skills and behaviours they need to
deliver excellent customer service.
Please contact Mace to apply to join the course.