Please note that our office will be closing on Friday 20th December 2019 and will reopen on 6th January 2020.
WARNING: Whirlpool, makers of HOTPOINT and INDESIT washing have urged users to unplug these
machines IMMEDIATELY due to a FIRE risk. Please click here for a list of the models affected.
Where a vacancy exists in a co-op house the appropriate co-op worker will notify the remaining tenants to nominate someone of their choice to fill the vacancy. The tenants will have one week from the date of notification to submit their nomination. Each household can give up to two preferences. Any unreasonable requests shall be referred to the Allocations Committee. Should no suitable tenant be found after a period of one week the household will be required to consider applicants not meeting their original preferences. (For further information see Allocations Policy)
Failure to co-operate with the allocation procedure, e.g. not arranging for applicants to visit the house, extends the homelessness of waiting list applicants and is therefore a serious breach of co-op rules.
Members are required to:
Rents are charged weekly
Housing benefit claimants must submit proof of housing benefit claim. Mace will monitor Housing Benefit Applications and If no payment is received after 28 days.-The Rent officer will contact Housing Benefit office.
Tenants must chase their own benefit claim.
It is essential that housing benefit must be paid directly to Mace. Tenants must provide proof of income, which may include bank statement if required. If a bank dishonours a tenant's cheque, the tenant will be required to pay the rent in cash within 7 days. Mace will retain dishonoured cheques until full payment is received.
Repairs and Maintenance
Members should ring or write to the office outlining as clearly as possible the problem.
Workers will record the date and problem in the daybook for the attention of the maintenance worker unless it is an emergency in which case the worker taking the call will deal with it if the maintenance worker is not in the office.
Mace considers the following to be emergencies: gas leaks, explosions, break-ins, leaking roof /pipes where electricals are affected or causing dangerous structural damage, damage caused by harassment, electrical fault leading to loss of electricity, unforeseen dangerous structural damage, blocked toilet that presents a serious and urgent health hazard.
In the above cases, Mace will call out contractors to make the premises safe within 24 hours - however the repairs may take longer.
If damage has been caused by tenant's negligence, Mace may not undertake to carry out any repairs but will only make the property safe.
Out of office hours - in the case of an emergency the member may call out a contractor and they will be reimbursed provided the office has been informed within 24 hours and the Maintenance Worker/ Management Committee assesses the case as one of emergency. Contractors must be from the co-op's approved list.
Mace defines the following as urgent repairs: - lack of hot water, leaking roof, blocked drain, leaking toilet/cistern/supply pipe, essential electrical work, seriously leaking overflow, burst pipes.
Mace aims to have the repair carried out within 4 working days dependent upon the member arranging access.
Mace aims to carry out these repairs within one month. (For additional information see Repairs Maintenance Policy)