We aim to make paying your rent as easy as possible.
It is a condition of your tenancy that your rent is due each week in advance. Your arrears should not build up between payments.
This means if you pay weekly then you should be one week in advance, if you pay four weekly you should be four weeks in advance and if you pay monthly then you should be one month in advance. This still applies if you are in receipt of Housing Benefit, Universal Credit or Discretionary Housing Payments.
If you’re struggling, please contact us to arrange a payment plan.
If you pay your rent monthly, it is due on the first of each month. If you would prefer to pay your rent at a different time of the month to fit with your pay day, please contact us to arrange it.
Remember: Your rent account should be in credit at all times. You can request a rent statement at any time.
Mace Housing is committed to keeping all the homes it manages in excellent condition. We do this by managing a central repairs and maintenance service for all our members.
Your tenancy agreement is the legally binding contract which you must keep to. It is important that you keep your copy of the agreement safe as you will need to refer to it if you have any doubts about your rights or responsibilities.
We cannot change the terms of your tenancy agreement without your approval (except for changing your rent and making other changes allowed by law).