Mace Housing is committed to keeping all the homes it manages in excellent condition. We do this by managing central repairs and maintenance service for all our members.
Mace Housing is responsible for nearly all of the repairs to your home, which is caused by wear and tear or breakdown.
You have a legal ‘Right to Repair’ and should expect Mace Housing to provide you with prompt and efficient service. However, promptness depends on the nature of the repairs.
We cannot change the terms of your tenancy agreement without your approval (except for changing your rent and making other changes allowed by law).
We want the period of your living with us as an enjoyable experience. That is only possible if you are able to meet the responsibilities stated in your tenancy agreement.
There are also certain types of repair, which you are responsible for carrying out yourself:
Because of their importance, we have decided to outline some of them below to assist you:
For the Repairs/maintenance policy: click here