4.0 ARREARS MONITORING, LETTERS/VISITS/INTERVIEWS/TELEPHONE CONVERSATIONS
4.1 The timetable for dealing with arrears is as follows and is to be carried through with the prime objective of encouraging payments rather than securing possession (weekly/monthly payments).
4.2 The first objective is to stop the arrears increasing by securing the payment of the existing rent. Then agree an instalment plan to reduce the arrears.
4.3 The first reminder letter should be sent NO more than 2 weeks for weekly accounts or 1 month for monthly accounts.
4.4 No more than week 4 weeks for weekly accounts and 2 months for monthly accounts a second warning letter sent requesting payment by set date (7 days) or contact the Rent Officer or NOSP/NTQ will be served.
4.5 If failure to pay arrears in full or no contact with the Rent Officer to make arrangements to pay off arrears by due date a NOSP/NTQ will be served.
4.6 Arrears monitoring should take place on a monthly basis. All cases in excess of £500.00 should be reviewed in a supervisory session with the Housing Manager.
4.7 All correspondence pertaining to rent account should be detailed on the
4.8 It is essential that every effort is made to contact the tenant after the four weeks period if the tenant has not been in contact. If necessary a home visit should be undertaken. The outcome of any contact must be recorded in the tenancy file.
4.9 The Rent Officer must, where possible set up agreements to reduce arrears. Any agreement must be confirmed in writing and copy put into tenants file.
4.11 Where tenants have made arrangements to clear their rent arrears these terms should be reviewed on a quarterly basis and a review interview set up where necessary.
4.12 Where a tenant fails to keep to an agreement and the arrears increases the Rent Officer shall serve a NOSP/NQT or if already served and valid seek a court date. The tenant shall be informed in writing.
4.13 Tenants who are in arrears and in receipt of other Welfare Benefits can qualify for Direct Deductions from their benefits. This option should be discussed if the tenant is in serious hardship, the tenant must agree to this arrangement prior to request for direct deductions.